Refund Policy

14 days to change your mind

If Polycite is not right for you, you can ask for a full refund of any payment within 14 days of that payment, without giving a reason. This covers the first payment of a subscription, renewals, and the amount charged when you move to a higher plan.

The Starter trial

Nothing is charged during the 7-day Starter trial. Cancel before it ends and you pay nothing. If you forget, the first payment is covered by the 14 days above.

How to ask for a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle handles refunds.

Find your order and ask for a refund at https://paddle.net with the e-mail address you paid with, or write to hello@polycite.ai and we will arrange it with Paddle. Refunds go back to the payment method you used.

A refunded subscription ends when the refund is made, and the workspace returns to the Free plan.

Plan changes and cancellation

Moving to a lower plan is credited pro rata against your next payments rather than refunded. Cancelling stops the next renewal; you keep the plan until the end of the period you have paid for.

Fair use and your rights

We may decline refunds that are part of a pattern of abuse of this policy, such as repeatedly subscribing and asking for a refund. This policy does not limit any rights you have as a consumer under the law of the country where you live.

Contact

Questions about a payment or a refund: hello@polycite.ai.